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Not showing my credit

Billie4
Level 1: Joiner
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I’ve just bought a sim and put credit on it but it’s not showing up, I have the receipt with me showing I put £10 credit on it but on the app it’s saying I have 0

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jonsie
Level 94: Supreme
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jonsie
Level 94: Supreme
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The credit is taken for your allowances, minutes texts and data

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MI5
Level 94: Supreme
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@Billie4 

Explained further here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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