cancel
Showing results for 
Search instead for 
Did you mean: 

Prepaid balance

AJ99
Level 1: Joiner
  • 9 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Hello.

 

I have been using a website to top-up my prepaid account. I do it with £10 payments. Works really well.

 

A couple of months ago, I noticed that, instead of a £10 balance, it was £9.85.

 

Why did 15p go? For what? How can I get it back to £10 increments again?

 

Cheers

Message 1 of 4
197 Views
3 REPLIES 3

madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@AJ99 

 

You will need to either ask the company you are using for the top up or ask customer services either or 4445 in the morning or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 4
194 Views

AJ99
  • 9 Posts
  • 4 Topics
  • 0 Solutions
Registered:

OK. Thanks mad as a fish! slight_smile

Message 3 of 4
158 Views

AJ99
  • 9 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Tried that. They gave me a link that sent me back here. I have tried to leave a message there anyhow.

 

In the meantime... The mystery remains unsolved

Message 4 of 4
156 Views