Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changed tariff but got a new sim on the way

Hi I changed my tariff a few days ago but then ordered a new sim not too long after and I’m getting a new number and contract I don’t want the new tariff to change and be charged £15

Resolved! O2 pay as you go sim stopped working

Hi all,I've already messaged O2 on Twitter and their Complaints department via email, just wondering if anyone has anymore information they could provide me whilst I wait. I have 2 O2 sim cards, one used day-to-day and one used for two step authentic...

Resolved! Data

How i could get unlimited data??

Resolved! Cancel big bundle!

Can someone help me cancel a big bundle I have? I now live in China and don’t need the bundle for obvious reasons but if I top up I’m automatically being charged the £10 for a bundle I don’t use whatsoever! Don’t ask me to call U.K. because I can’t….

Resolved! Changing number

I have a pay as you go sim card that I’ve had for years. I am getting a new sim card with different provider but want to move my existing number to the new sim but keep my older sim card active ( with a different number ) how would this be possible? ...

Resolved! NGTR free O2 discount

Hi When using my O2 app I noticed that I was able to add a free bolt on called 'NGTR free o2 discount', it said it would give me 100 free minutes a month to all landlines and mobiles and also I think it was 50% off calls to mobile and landlines, I'm ...

Resolved! how do I check my bonus data usage

if I check my balance it does not show my bonus balance

Resolved! Sim expiry

Hello, I have a spare sim which I do not use regularly. How do I find out when the sim is set to expire so that I have to charge it before? thanks!

Resolved! Change to Payg

HiCan I change from my pay monthly tariff to a payg ? Since finishing work my usage has gone right down and I’m nowhere near using the data minutes or texts on my monthly tariff if I change can I keep my phone number ? thanksKeith

Resolved! Free 10 pounds

Got my new sim today, topped up £10, then tried to claim my free £10 credit that expires on 29.05.22. To be told this offer is not for me.

O2

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