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on 23-02-2021 15:26
Accepted Solutions
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on 23-02-2021 15:32
You'll need to call O2.
Numbers here
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
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on 23-02-2021 15:32
You'll need to call O2.
Numbers here
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
![](/skins/images/AFA7B21BF1551CA14491954935430E51/responsive_peak/images/icon_anonymous_message.png)
on 23-02-2021 15:41
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on 23-02-2021 15:41
@Magicalmic372 Hi, you say you topped up, did you have a bundle already in place and what is your renewal date?
![](/skins/images/AFA7B21BF1551CA14491954935430E51/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/AFA7B21BF1551CA14491954935430E51/responsive_peak/images/icon_anonymous_message.png)