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Network unlock

Chrislee
Level 1: Joiner
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Hi im having a problem trying to unlock my samsung s7 to use on a different network 

Iv tried the unlatching code but was unsuccesful as it is saying sim network blocked 

I have rang cs but they havent got a clue trying to give me a sim puk and then telling me i need to ring ee as thats the sim i want to use so im not getting anywere with cs 

From wat i have read here its a mck or nuc code i need which cs havent heard of

Would be very grateful if anyone could shed some light on this

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MI5
Level 94: Supreme
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Baptism of fire for @Kei-M_O2 :slight_smile:

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Chrislee
Level 1: Joiner
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Thanks

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Kei-M_O2
Community Manager
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I've sent you off a PM @Chrislee 

 

Thanks,

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