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My number has been cancelled

Chinchinnati
Level 1: Joiner
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Hi,

 

I have ordered a monthly O2 SIM (which is awaiting delivery) and requested to port my existing number (xxxxxxxxxxx) to it, instead my current number has been cancelled and my phone is not working. Can you help resolve please? 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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@Chinchinnati 

Sounds obvious but I guess O2 have processed your port in so when your O2 sim arrives it will already have your old number on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 53: Renowned
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Registered:

@Chinchinnati 

 

You need to speak to your current network provider which I believe is Vodafone, and see if there is anything they can do (good luck) as there is nothing o2 can do.. 

 

Also please remove your number from the public forum, you are opening yourself up to spam etc..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@Chinchinnati 

Sounds obvious but I guess O2 have processed your port in so when your O2 sim arrives it will already have your old number on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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