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My number has been cancelled

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Chinchinnati
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on ‎13-09-2021 20:35 - last edited on ‎13-09-2021 21:56 by Moderator

on ‎13-09-2021 20:35 - last edited on ‎13-09-2021 21:56 by Moderator

Hi,

 

I have ordered a monthly O2 SIM (which is awaiting delivery) and requested to port my existing number (xxxxxxxxxxx) to it, instead my current number has been cancelled and my phone is not working. Can you help resolve please? 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
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on ‎13-09-2021 22:32

on ‎13-09-2021 22:32

@Chinchinnati 

Sounds obvious but I guess O2 have processed your port in so when your O2 sim arrives it will already have your old number on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎13-09-2021 21:09

on ‎13-09-2021 21:09

@Chinchinnati 

 

You need to speak to your current network provider which I believe is Vodafone, and see if there is anything they can do (good luck) as there is nothing o2 can do.. 

 

Also please remove your number from the public forum, you are opening yourself up to spam etc..

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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Registered:

on ‎13-09-2021 22:32

on ‎13-09-2021 22:32

@Chinchinnati 

Sounds obvious but I guess O2 have processed your port in so when your O2 sim arrives it will already have your old number on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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