My new pay as you go replacement sim never arrived
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on 13-07-2020 16:28
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13-07-2020 16:40 - edited 13-07-2020 17:21
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13-07-2020 16:40 - edited 13-07-2020 17:21
Hi @Mya
I would recommend calling from a landline 0344 809 0202 which is a standard rate call and see where the sim card is or how long it will take to arrive.
Webchat is limited at the moment, ill tag some community mangers in and hopefully we can look in to this for you.
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on 13-07-2020 16:42
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on 13-07-2020 16:42
@Mya Customer service numbers and how to use Skype are in the link below.
Guide: Coronavirus Community Help and Support
Use the Lost/Stolen or Fraud option if you have to, to get through.
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on 15-07-2020 12:04
Hey there @Mya , and thanks for the tag @O2Karl and for info on how to contact CS above @Bambino
Let us know if you've made any progress with this since you last posted and were able to get in contact with CS with the methods mentioned above? If you're still stuck despite speaking with CS, I'm happy to check if we can get someone on our end to take a closer look at the issue.
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on 16-07-2020 06:51
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on 16-07-2020 07:00
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on 16-07-2020 07:00
You need to call customer service to check for any bars on the account or SIM card.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2020 09:22
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on 16-07-2020 09:23
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on 16-07-2020 09:23
Service is not closed.
All numbers to try here Guide: Coronavirus Community Help and Support
Say you want to upgrade to get connected with an advisor.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2020 09:25
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on 16-07-2020 09:25
@Mya wrote:
I’ve tried but apparently phone service is closed due to covid. I am so fed up 😢
No it's not closed. They are working with limited staff and some are working from home.
All numbers are in this guide Guide: Coronavirus Community Help and Support You have to keep trying. Also the O2 stores are open as well.
Veritas Numquam Perit

