My new pay as you go replacement sim never arrived

[Mya]

SIM card never arrived waited 6 days now and faulty number still flashing on and off faulty ‘no service’ what should I do? No live chat is available

[O2Karl]

Hi @Mya 

I would recommend calling from a landline 0344 809 0202 which is a standard rate call and see where the sim card is or how long it will take to arrive.

Webchat is limited at the moment, ill tag some community mangers in and hopefully we can look in to this for you.

@Martin-O2 @Marjo 

[Bambino]

@Mya Customer service numbers and how to use Skype are in the link below.

Guide: Coronavirus Community Help and Support 

Use the Lost/Stolen or Fraud option if you have to, to get through.

[Marjo]

Hey there @Mya , and thanks for the tag @O2Karl and for info on how to contact CS above @Bambino 

Let us know if you've made any progress with this since you last posted and were able to get in contact with CS with the methods mentioned above? If you're still stuck despite speaking with CS, I'm happy to check if we can get someone on our end to take a closer look at the issue. 

[Mya]

Hi I’ve received the card - yet it is showing no service again! This is getting ridiculous this is the 2nd card that arrived. Number was supposed to be working - all was set up with bereavement team- seems like you’ve sent me a second faulty card! 😢😢😢

[MI5]

@Mya 

You need to call customer service to check for any bars on the account or SIM card. 

[Mya]

I’ve tried but apparently phone service is closed due to covid. I am so fed up 😢

[MI5]

@Mya 

Service is not closed.

All numbers to try here Guide: Coronavirus Community Help and Support 

Say you want to upgrade to get connected with an advisor.

[Cleoriff]

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@Mya wrote:
I’ve tried but apparently phone service is closed due to covid. I am so fed up 😢

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No it's not closed. They are working with limited staff and some are working from home.

All numbers are in this guide Guide: Coronavirus Community Help and Support You have to keep trying. Also the O2 stores are open as well.