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My data didn’t roll over when I switched bundles. It also took away my last day of data when I switc

02customer100
Level 1: Joiner
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Data from previous bundle didn’t roll over.
I also had one day left of data I had about (70GB left) and it got erased when I switched bundles that day. (So I didn’t get to use that data on my final day)
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MI5
Level 94: Supreme
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Registered:

@02customer100 

Data doesn't roll over if you switch bundles as it's attached to the old tariff.

If you lost a days worth of allowances, you'll need to call customer service to get it looked at on 4445 or numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@02customer100 

Data doesn't roll over if you switch bundles as it's attached to the old tariff.

If you lost a days worth of allowances, you'll need to call customer service to get it looked at on 4445 or numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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