on 20-06-2020 08:20
My parents have an O2 mobile each but now that my father is in a care home, he doesnt need the phone any more.
There is credit on his phone and I would like to transfer the credit balance from his phone to my mothers O2 phone
Their phones are all registered to the same O2 account which is my O2 account.
Can I transfer credit from one O2 mobile to another ?
Thanks
on 20-06-2020 08:24
Yes you can but you need O2 to do it for you.
You can call them on any of the numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 is the best one to try currently.
Veritas Numquam Perit
on 20-06-2020 13:00
on 20-06-2020 13:00
Thanks - I rang the number and a helpful young lady went through the process but it failed at the last hurdle as they tell me one cannot transfer credit off a phone if the line has been in use for more than 28 days.
Its been in use for 20 years so all they could offer was to use up the credit on call.
But thanks for the steer.
on 20-06-2020 13:17
on 20-06-2020 13:17
Unless that's a recent change it's complete rubbish.
The only stipulation is that the account must be closed to transfer the credit.
on 20-06-2020 13:23
on 20-06-2020 13:23
@MI5 wrote:Unless that's a recent change it's complete rubbish.
The only stipulation is that the account must be closed to transfer the credit.
Just about to say the same! Ridiculous.
Try again @A_Brit_Abroad and get someone who knows what they are talking about.
Veritas Numquam Perit