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Anonymous
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Keeping same number

O2 online chat not working. I am trying to find out how to keep a phone number when I change phones. I'm staying with o2 but new phone requires a micro sim so I'm not sure how to transfer number over. Thanks
Posts: 87,533
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Keeping same number

Help here
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
https://community.o2.co.uk/t5/Pay-Monthly/A-mini-guide-to-doing-a-Sim-Swap-on-O2/td-p/1019141
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,339
Registered: ‎31-03-2010

Re: Keeping same number

@Anonymous What size sim do you have at the moment? You may be confusing sim size names. Most new phones require nano sims, which are smaller than micro sims. If you already have a micro sim and need a nano sim for your new phone, take a look to see if there are perforations on the sim. If there are, you can pop the nano sim out and use it in your new phone without having to swap.

I DO NOT WORK FOR O2

Community Manager
Posts: 5,626
Registered: ‎23-07-2014

Re: Keeping same number

Hi @Anonymous, just wanted to check if you had any luck with the SIM and number? Smiley Happy Please let us know how you're getting on.

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