Keep the number

[Swetha]

Hi, I moved out from Uk temporarily and want to keep the current O2 number with me. I took a new sim with top up for 10£ and now the new sim is active but my old is also active. As mentioned by O2 once the new sim is active old one will become inactive. The new sim has different number. Now how can I make sure that my old sim becomes inactive? And my new sim is active with my old number?

Appreciate your help.
Thanks

[jonsie]

Either call customer service or look at your options here ::

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[MI5 · Accepted solution]

Sounds like you are moving from contract to PAYG, if so, you need to cancel the contract in order to migrate to the PAYG platform.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Your number can then be changed over and calling customer service is the best way to do this on 202 or +44 3448090202 free from abroad.

[Marjo]

Welcome to our forum @Swetha! Please let us know how you're getting on with this. Did you make any progress since you last posted?

[Swetha]

Hi, still working on it.

I tried calling from abroad. I didn’t get proper help.

Now my old sim and new sim both are active. But couldn’t do the swap to retain my old number.

Appreciate your help.

Thanks
Swetha

[MI5]

Call 202 and tell them you want to cancel the contract and migrate your number to your payg sim card.