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Keep My Number

Colin2207
Level 1: Joiner
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Hi, 

 

I have just taken a new contract on my name for my wifev and would like to keep her old number which was on a Pay As You Go. 

 

It is impossible to reach customer services to do this over the phone. 

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jonsie
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jonsie
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Bambino
Level 84: Resplendent
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@Colin2207 You would need to get the number migrated from Pay & Go to Pay Monthly as the sims hold different information. Doing that is difficult at the moment. You can try to reach customer service, but it won't be classed a priority call.

Guide: Coronavirus Community Help and Support 

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

Try the link @jonsie has given you.

I DO NOT WORK FOR O2



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