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Help urgently needed -Topping up someone else's phone

Kate9
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Hi, Really desparate here- I'm trying to top up my 90 year old aunt's phone, she's on O2 (and so am I) but every way  I try, on-line or by dialling 4444 it refuses me - I've tried 3 different bank cards . Does anyone know why or what  I can do? (She lives 4 hours away)

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Bambino
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jonsie
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Kate9
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No, she normally top up in the Post Office

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