Keep My Number

[Colin2207]

Hi, 

I have just taken a new contract on my name for my wifev and would like to keep her old number which was on a Pay As You Go. 

It is impossible to reach customer services to do this over the phone. 

[jonsie · Accepted solution]

Use the form in the link

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[Bambino]

@Colin2207 You would need to get the number migrated from Pay & Go to Pay Monthly as the sims hold different information. Doing that is difficult at the moment. You can try to reach customer service, but it won't be classed a priority call.

Guide: Coronavirus Community Help and Support 

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

Try the link @jonsie has given you.