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Level 1: Joiner
Posts: 6
Registered: ‎23-09-2020
Accepted Solution

Issues with call 0300 number from abroad in Germany

Hi,

 

I'm on O2 UK pay as you go monthly. I can't call 0300 numbers to the UK from abroad in Germany. Keeps saying number doesn't exist which can't be true as it's the Home Office I'm trying to call... 

 

I've tried adding +44 

 

Anyone got any ideas? It's kinda urgent...

 

Emelia 

Posts: 97,226
Topics: 758
Registered: ‎14-01-2013

Re: Issues with call 0300 number from abroad in Germany

@Emeliajg1 

The STD number for Germany is +49 (not +44 which is UK)

If you still can't get through you may have a spend cap on your account

Guide: Spend caps on O2 

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges 

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Level 1: Joiner
Posts: 6
Registered: ‎23-09-2020

Re: Issues with call 0300 number from abroad in Germany

Thanks - I'm in Germany trying to call the UK so I believe it's +44 .... 

 

Thanks for info on the spend cap... perhaps this is it

 

Cheers,

Emelia 

Posts: 97,226
Topics: 758
Registered: ‎14-01-2013

Re: Issues with call 0300 number from abroad in Germany

Sorry @Emeliajg1 . I misread your post. I blame my age. rofl

Try the number leaving off the first 0 (from the 0300)

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Level 1: Joiner
Posts: 6
Registered: ‎23-09-2020

Re: Issues with call 0300 number from abroad in Germany

wooohoo it worked

 

thank you!

Posts: 97,226
Topics: 758
Registered: ‎14-01-2013

Re: Issues with call 0300 number from abroad in Germany

@Emeliajg1  Pleased to hear it @Emeliajg1 thumbsup

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