Issues with call 0300 number from abroad in Germany

[Emeliajg1]

Hi,

I'm on O2 UK pay as you go monthly. I can't call 0300 numbers to the UK from abroad in Germany. Keeps saying number doesn't exist which can't be true as it's the Home Office I'm trying to call... 

I've tried adding +44 

Anyone got any ideas? It's kinda urgent...

Emelia 

[Cleoriff]

@Emeliajg1 

The STD number for Germany is +49 (not +44 which is UK)

If you still can't get through you may have a spend cap on your account

Guide: Spend Caps & Charge to Mobile on O2 

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges 

[Emeliajg1]

Thanks - I'm in Germany trying to call the UK so I believe it's +44 .... 

Thanks for info on the spend cap... perhaps this is it

Cheers,

Emelia 

[Cleoriff · Accepted solution]

Sorry @Emeliajg1 . I misread your post. I blame my age.

Try the number leaving off the first 0 (from the 0300)

[Emeliajg1]

wooohoo it worked

thank you!

[Cleoriff]

@Emeliajg1  Pleased to hear it @Emeliajg1