I still haven’t received my order email and my money has been took

[Owenlongworth]

My money has been took out of my account but I still haven’t had an email to say anything about my order

[MI5 · Accepted solution]

@Owenlongworth 

We wouldn't be able to help on here, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Owenlongworth]

My problem is they money has been took but I’ve had no email to say it’s on its way I selected next day delivery but worries it won’t be here

[MI5]

@Owenlongworth 

Most likely out of stock (based on experience) and you won't hear anything until it leaves O2 and you get your dispatch email with tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

[Owenlongworth]

I ordered 2 phones one I got the confirmation email and the other I didn't I'm down £120 and wondering where it's gone? Still yet to receive one of the phones 

[MI5]

@Owenlongworth 

You'll need to call customer service as we can't access your account to check from here.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Owenlongworth]

My problem is I’ve ordered 2 phones off sepereate emails one has come and the other phone isn’t saying anything about it’s getting delivered they have the phones in stock because one got delivered today