I paid £20 for my daughters phone on a £15 a month...

Barry3 · ‎09-07-2020

V

[Edit: topic title clarified]

Barry3 · ‎09-07-2020

I paid £20 last week for my daughters phone on a £15 a month bundle , now her credit is zero and can’t make any calls or use data

MI5 · ‎09-07-2020

@Barry3

Credit is exchanged for allowances.

Check your MyO2 for remaining allowances http://www.o2.co.uk/myo2

Help on how bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-07-2020

It sounds like you may have to call customer service

Guide: Coronavirus Community Help and Support

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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