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I paid £20 for my daughters phone on a £15 a month bundle, now her credit is zero

Barry3
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V

 

 

[Edit: topic title clarified]

 

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Barry3
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I paid £20 last week for my daughters phone on a £15 a month bundle , now her credit is zero and can’t make any calls or use data
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MI5
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@Barry3 

Credit is exchanged for allowances.

Check your MyO2 for remaining allowances http://www.o2.co.uk/myo2

Help on how bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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