I paid £20 for my daughters phone on a £15 a month bundle, now her credit is zero

[Barry3]

V

[Edit: topic title clarified]

[Barry3]

I paid £20 last week for my daughters phone on a £15 a month bundle , now her credit is zero and can’t make any calls or use data

[MI5]

@Barry3 

Credit is exchanged for allowances.

Check your MyO2 for remaining allowances http://www.o2.co.uk/myo2

Help on how bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[jonsie]

It sounds like you may have to call customer service

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