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Free £10 Credit Offer

hollyheinrich
Level 1: Joiner
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I ordered my new PAYG sim from O2 based upon the fact that if I topped up £10 then I would receive £10 extra credit. I texted FREE10 to 21500 as instructed but received a text back saying 'it looks like this offer isn't for you'. 

 

This offer only lasts 28 days since the sim is activated and I don't want to miss out. 

 

Does anyone know how to solve this issue or who/how I can get in contact with someone? 

 

Thanks

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jonsie
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hollyheinrich
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I've tried calling but due to coronavirus I am unable to speak to anyone

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