Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Odd message from O2UK!

Message said: "Hello. We noticed you last topped up in one of our shops. Because this isn't possible right now, we'd like to let you know that you can top up your number by calling 4444 for free and using a credit or debit card, through My O2 online ...

SIM card activation issues

Hi, have recently recieved a sim card I ordered from 02, which will go into an old Iphone. I requested a Pay-As-You-go, but recieved a pay monthly & business Sim, Is there a difference? Secondly, how do i set the sim up, ive inserted it into the phon...

Pay As You Go and Wifi Calling

I have an Iphone SE which is on pay as you go, is it posssible to set up wifi calling? I understand wifi calling can be used on this phone normally, but it does not come up under settings, so I was wondering if it is not available to those on pay as ...

Port / number not recognised

Hey, joined o2 last week and 5 days ago my number ported over from old network Vodafone. All appeared to be correct, old sim stopped working and o2 sim now has my number. However 5 days later my o2 doesn’t recognise the number, when I try to top up i...

top up

Hi all ,i just got a text saying that i last topped up in an o2 shop (which i didnt) as it was a newsagents and it says because this is now not possible i can now top up using a credit or debit card , is this a fraud scam to try and get my bank detai...

Resolved! Swap payg to pay monthly

Hi do you have to change the son to go from PAYG to pay monthly? Currently on PAYG & want to change to unlimited everything on pay monthly.Thanks

Didn’t receive my unlimited calls after topping up £25

I topped up my phone but didn’t receive my unlimited calls and texts

Resolved! auto top up

Does anyone know how to cancel auto top-up?

Customer Service Lines

Hi all, I have tried to contact customer service as I have an issue with my current balance. I think something has been charged incorrectly. Lines are closed. Do you know what time they are open ? Thanks

Text from o2

I have just received a text, supposedly from O2 saying that I need to ring 4444 to top up my phone, I am on auto top up and never top up in a shop like it says I did last time, cannot for the life of me to contact O2 directly, even on my account, is ...

O2

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