Free £10 Credit Offer

[hollyheinrich]

I ordered my new PAYG sim from O2 based upon the fact that if I topped up £10 then I would receive £10 extra credit. I texted FREE10 to 21500 as instructed but received a text back saying 'it looks like this offer isn't for you'. 

This offer only lasts 28 days since the sim is activated and I don't want to miss out. 

Does anyone know how to solve this issue or who/how I can get in contact with someone? 

Thanks

[jonsie]

You will need to call to get the credit added manually @hollyheinrich 

Guide: Coronavirus Community Help and Support 

[hollyheinrich]

I've tried calling but due to coronavirus I am unable to speak to anyone