FAQs: Pay As You Go

[Marjo]

Hi all, welcome to the Pay as You Go board! 

If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers.

Please remember: if your query requires O2 to check any of your personal details on their system, then the community probably can't help as this forum consists of O2 customers who like to help each other out with general queries. Have you tried checking in My O2 in case you find anwers there regarding your account?

Check out the below info created by our community members to help with frequently asked questions on Pay as You Go:

Account, payments and leaving O2:

• Leaving O2. How do I get a PAC code? by MI5
• How do I unlock my phone on PAYM or PAYG? by MI5
• How do I use the My O2 website? by PhoneChanger
• How do I top up? See PAYG info in this guide by Cleoriff
• Guide to monthly payments by jonsie
• Higher charges from texting? Check this guide by MI5 on accidental MMS sending and how to avoid it
• Why have I been billed for premium texts? by Adamtemp64

Network coverage, International, Roaming:

• What's International Roaming? by darrengf
• I'm having network issues! What do I do? by Adamtemp64
• Roaming changes from 15th June: guide for pay-as-you-go customers by darrengf 

Other questions:

• How can I swap my SIM? by lovemyphone
• What's the difference between SOGA and warranty? by Adamtemp64
• Changing phones? Check out this guide by MI5 on how to backup and transfer everything to your new phone

Get involved, and thank you: if you feel inspired and have any ideas on new help content to add to the above list, or if you'd like to create your own how-to guide, let us know! Thanks everyone who have already contributed on the above list - it is much appreciated.

[Marjo]

Hey hey,

FYI the FAQs above have been updated today with the content reviewed and categorised, and some additional information added to the top. As always, if you have any additional ideas for these let us know.

[Cleoriff]

Working like a robot today @Marjo Good for you. Keep it up...

[Marjo]

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@Cleoriff wrote:

Working like a robot today @Marjo Good for you. Keep it up...

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It's the sunny weather today @Cleoriff. Vitamin D...

[jonsie]

Thanks for the update @Marjo

[Cleoriff]

I have just remembered this. I think it's important to give @Bambino some credit here. It was this thread at the beginning of April when he suggested we needed  FAQ's.

https://community.o2.co.uk/t5/Discussions-and-Feedback/Your-feedback-on-Unread-Posts-and-PMs-page/m-...

I know @Marjo did the hard work (and this section was just updated)  but credit to @Bambino for his suggestion as well...

[Marjo]

Definitely @Cleoriff, @Bambino!  

[Kellygourlay11]

Hi when will the pay as you go top up service be ready to use? As there's an issue and as been for 2 hours. I have work and need to top up and buy data. Thanks 

[Abbie12]

Topped up tenner , ten taken for my bundle 7gb and unlimited minutes And still no data . I have the messages saying ten was applied and another saying ten had been taken and I have fresh data and minuted but is not working.

[madasaf1sh]

@Abbie12 

Best option is to call customer services on 4445 or If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Vicisme]

Hi I texted to free10 but i got a msg that this offer isn't for me...

i got the card from O2 directly and follow all the instruction on the mail (the offer will expire on 27.5), my flatmate got the same card but she could get the free 10 GBP credit without any issues. 

Please help.