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Catme4
Level 1: Joiner
  • 2 Posts
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on ‎29-05-2020 08:31

on ‎29-05-2020 08:31

Hello, I bought a big bundle for my new sim yesterday but I haven't received the extra data advertised. I did send 5XDATA to 2424 yesterday but got no response.
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Cleoriff
Level 94: Supreme
  • 128028 Posts
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on ‎29-05-2020 08:36

on ‎29-05-2020 08:36

@Catme4 

Contact O2. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

Try 0800 587 4005 first.

Veritas Numquam Perit

Girl in a jacket
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Catme4
Level 1: Joiner
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on ‎29-05-2020 14:23

on ‎29-05-2020 14:23

I've been calling that number. I got cut off twice, third time got passed from pillar to post. I don't think I'll be bothering with 02 again
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LukasB
Former Staff
In response to Catme4
  • 1791 Posts
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Registered:

on ‎02-06-2020 12:19

on ‎02-06-2020 12:19

Hey @Catme4 did you manage to get through to someone? Or do you need further assistance with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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