@CT18
Check you've done all as mentioned in the O2 T&C's.
Top up, double up. Ends 22 June.
£10 min top up for all Big Bundles. Your Big Bundle tariff value is the minimum monthly credit balance or top up required to activate and renew bundle. Bundle will continue to automatically renew on your bundle renewal date if you have sufficient credit. If bundle does not renew or is consumed, standard charges apply. You can switch bundles once a month to take effect from your bundle renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of bundle numbers chargeable. Unused credit not refundable.
Get double data and double rewards for up to 3 months on the £10, £15, £20 and £30 Big Bundles (the “Eligible Bundles”), then reverts to standard data and rewards allowance.
Double Data offer: 3 months double data applied automatically for first-time customers purchasing an Eligible Bundle before 22nd June. Existing customers with an Eligible Bundle must text “DOUBLE” to 2424 from their O2 Pay As You Go phone to activate the offer by 22nd June. Double Rewards will then begin from the following month after receipt of the text message for existing customers. Double Rewards for new customers will start from the date they opt-in to O2 Rewards before 22 June.
Double Rewards offer: new and existing customers with an Eligible Bundle must also be opted into the O2 rewards programme by texting REWARDS to 50202 before 22nd June to be eligible for double Rewards for 3 months. Rewards for existing customers will begin from the following month after signing up to the offer.
Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Ends 22nd June 2022.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
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