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How to Cancel Auto Top Up from My o2

Coralboy
Level 1: Joiner
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How can I remove my bank card details from My o2 so that the phone no longer tops up automatically?

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MI5
Level 94: Supreme
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@Coralboy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@Coralboy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Coralboy
Level 1: Joiner
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Thanks for the response. However I went into the account before posting the question but couldnt find the correct method. Perhaps it is made difficult for a reason! Thanks for your help.

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

It can only be dome by O2 @Coralboy 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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