Double data

[Yincong]

Hi all, I was told I can get double data for three months when activate a new PAYG before 22 June, so I chose £15 Bundle with 15GB which should be doubled to 30GB, but the fact is I still got only 15GB. Could someone tell me how to fix this? Thank you.

[MI5 · Accepted solution]

@Yincong 

Did you text DOUBLE to 21500?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Cleoriff]

@Yincong 

Info on double data here :

Get double data and double rewards for up to 3 months on the £10, £15, £20 and £30 Big Bundles (the “Eligible Bundles”), then reverts to standard data and rewards allowance.

Double Data offer: 3 months double data applied automatically for first-time customers purchasing an Eligible Bundle before 22nd June. Existing customers with an Eligible Bundle must text “DOUBLE” to 2424 from their O2 Pay As You Go phone to activate the offer by 22nd June. Double Rewards will then begin from the following month after receipt of the text message for existing customers. Double Rewards for new customers will start from the date they opt-in to O2 Rewards before 22 June.

[Yincong]

I just texted them, they said they are working on it. Thanks for your help!

[Yincong]

They just said they are processing it. Thank you!

[Diegofrer]

Nobody resolved my the same problem yet

[Diegofrer]

I was call support  many times, but nobody fixed this..

I still seem  just 15gb instead 30gb