Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Top up

Hi.I am trying to top up my monthly pay as you go bolt on £10.00 but it isnt letting me top up. It is showing top up.My current balance is £10.05.Can you help me resolve this problem.Thank you

Syed1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Disappeared balance and no customer service

My balance oif about 13 pounds disappeared without apparent, reason. The O2 chat lines are alsways busy and there are never agents available to talks. Is this usual service from O2?

Tony2019 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pay and go tariffs

The now I'm on the £20 big bundle that gives me 5000 text, 2000mins and 8gb of data with data rollover .I got a text this morning saying.You tariff is changing from 7th November. When you buy your next £20 big bubble, you will get unlimited text, unl...

darrenney02 by Level 2: Apprentice
  • 16 replies
  • 0 kudos

Resolved! How to top up when O2 website says error

I can’t top up. Tried the website and the 4444 number and my wife’s card and checked my bank is ok. I’m stuck. Had o2 on a chat session that just bombed out.

Moscow by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Mobile Data

Am i right in thinking that my £10 big bundle does not cover mobile data such as sending photos ?

Graham4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cancel port in

I have been trying all afternoon to contact o2 about canceling a port in request due to take place on the 4/11/19. Their phone lines just cut you off, their live chat is always offline or busy and their is no email address to email. How can I contact...

WelshPaul by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Free £10 Offer "isn't for you"?

Hello, I activated my new sim card today, with a £10 big bundle and texted FREE10 to the number on the sim envelope, but I get a reply saying this offer isn't for you? Please can someone help? Thank you! Merv

Merv by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! pay as%20you%20go%20minimum%20contract

Hi,Is there anywhere on the website where I can check terms of a contract? I'm on PAYG but I can't remember if I agreed to a minimum term of a year.

jubly by Level 1: Joiner
  • 5 replies
  • 0 kudos