Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Picture message charge

Why have I been charged for sending a picture message when I am well within my pay as you go limit. Is this a mistake? Or how can I avoid doing this again.

Resolved! Vanishing balance when phone not even being used

Constant issue with my balance disappearing phone hasn't been used but balance drops around £5 a time I've no mobile data on or any bolt ons

Phone stolen but can't answer security questions to get it blocked / new sim

I have had an old Nokia PAYG phone stolen from my car.I rang the relevant number to get it blocked/request a new SIM but after about half an hour holding was told I didn't pass the security questions, because I:didn't know the serial number of the SI...

New SIM Card inserted, STILL failing to register after 14+ days.

NEW SIM Card inserted, (NO money on Mobile, since December 2015), STILL failing to Register after 14 days +. Telephoned O2 and went round in circles because AUTO Answer did not recognise my Mobile number, even though they sent me a new SIM Card at th...

Resolved! Adding Apple Watch to pay as you go?

I assume I can’t add an apple watch cellular to my pay as you go account? If not does am I able to add it to sim only accounts or can you only add them to pay monthly?

Resolved! Tariff renewal issue

I have the following question: Today, I had to top up to activate my £10 Big Data Bundle plan. But why did I have to top up twice with £10 before my plan got activated? Where did my first £10 installment go???? How can I get the extra £10 back? Pleas...

Resolved! billing

On Monday i spoke to a nice lady called Nicki after towing and frowingas I wanted my phone to be reconnected which she said she would do had to wait 24 hours then make a call which I did to my home phone but no answer then all ok but on the Wednesday...

Resolved! Proof of usage

Hello how I can I get a proof of usage on payg

Resolved! Change tarrif

Can i change my tarrif as my data has finished

Resolved! Sim Swap

I upgraded my phone from a s20 to an s22. The phone arrived yesterday with a blank sim and I followed the instructions and sent the text on my old phone. Since then, both my old phone and new phone aren't working for calls, texts or data. They both s...

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