Disney 3 months free offer

[Mrsflo]

Hello
I topped up £20 when the offer was on for the 3 months free on Disney . I received a link to activate but seem to have deleted the link, is there any way to resend the link. I have checked my o2 account and can’t find this anywhere!

[Cleoriff]

Hi @Mrsflo 

You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5 · Accepted solution]

@Mrsflo 

This might help ?

Guide: Adding and removing O2 Extras