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Level 1: Joiner
Posts: 2
Registered: ‎06-05-2020
Accepted Solution

Deactivated sim

Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim.

 

I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up.

 

Unfortunately, I forgot to use the sim (within 6 months I believe?) to keep it from deactivating.

 

Is there any way to re-activate it? I tried searching for Live Chat (they sorted it last time it happened)  but cannot find it. I have the Sim Serial Number (SSN) ready.

 

Thanks in advance.

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Posts: 90,871
Topics: 746
Registered: ‎14-01-2013

Re: Deactivated sim

Hi @Gavin0101 

Sadly, you would need to call O2 to see if it can be reactivated. It may well have been reassigned to a new account though.

Numbers to call  are in this guide. Use any or all of them

Guide: Coronavirus Community Help and Support 

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Level 1: Joiner
Posts: 2
Registered: ‎06-05-2020

Re: Deactivated sim

Alright, will do. Thanks, Cleoriff! Smiley Happy
Highlighted
Posts: 90,871
Topics: 746
Registered: ‎14-01-2013

Re: Deactivated sim

Best of luck @Gavin0101 thumbsup

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