Deactivated sim

[Gavin0101]

Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim.

I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up.

Unfortunately, I forgot to use the sim (within 6 months I believe?) to keep it from deactivating.

Is there any way to re-activate it? I tried searching for Live Chat (they sorted it last time it happened)  but cannot find it. I have the Sim Serial Number (SSN) ready.

Thanks in advance.

[Cleoriff · Accepted solution]

Hi @Gavin0101 

Sadly, you would need to call O2 to see if it can be reactivated. It may well have been reassigned to a new account though.

Numbers to call  are in this guide. Use any or all of them

Guide: Coronavirus Community Help and Support 

[Gavin0101]

Alright, will do. Thanks, Cleoriff!

[Cleoriff]

Best of luck @Gavin0101