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Deactivated sim

Gavin0101
Level 1: Joiner
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Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim.

 

I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up.

 

Unfortunately, I forgot to use the sim (within 6 months I believe?) to keep it from deactivating.

 

Is there any way to re-activate it? I tried searching for Live Chat (they sorted it last time it happened)  but cannot find it. I have the Sim Serial Number (SSN) ready.

 

Thanks in advance.

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Cleoriff
Level 94: Supreme
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Hi @Gavin0101 

Sadly, you would need to call O2 to see if it can be reactivated. It may well have been reassigned to a new account though.

Numbers to call  are in this guide. Use any or all of them

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122366 Posts
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  • 7457 Solutions
Registered:

Hi @Gavin0101 

Sadly, you would need to call O2 to see if it can be reactivated. It may well have been reassigned to a new account though.

Numbers to call  are in this guide. Use any or all of them

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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Gavin0101
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Alright, will do. Thanks, Cleoriff! slight_smile
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Cleoriff
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Best of luck @Gavin0101 thumbsup

Veritas Numquam Perit

Girl in a jacket
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