Solved: Re: Cost of individual calls on PAYG

ChrisA1 · ‎17-05-2022

Hello

I've had to make a fairly lengthy call from abroad back to the UK and need to identify the cost of that particular call. However it's not obvious from either the app or the O2 website how to do that.

Can anyone possibly help?

Many thanks, Chris

MI5 · ‎17-05-2022

@ChrisA1

You will need to contact O2 customer service for that.

4445 from your phone or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-05-2022

@ChrisA1

Charges here https://www.o2.co.uk/international/using-your-phone-abroad-pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisA1 · ‎17-05-2022

Thanks. I actually have to send the company I rang a screenshot of the call cost taken from my account on the app or website. Do you know how I can do that?

MI5 · ‎17-05-2022

@ChrisA1

You will need to contact O2 customer service for that.

4445 from your phone or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisA1 · ‎17-05-2022

Thanks very much, I'll try that.

MI5 · ‎17-05-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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