Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! France roaming

There's no difference between using it in England and in France, right? Speed and extra cost.

Resolved! Text Charges.

Hello The O2 website says that texts in the uk cost 15p. I am being charged 30p why is this?

Resolved! Reconnecting a sim

Hello. How can I have my pay as you go sim reconnected (has £7 on it) please. Not been used for a while so was cut off. Thanks. Bob.

new IPAD Pay & Go data sim not activated

Recently got a new IPAD Pro, so tracked down and ordered a Pay & Go data sim for IPAD. Sim arrived but no matter what I did the activation site didn't recognize the number. After many calls to O2 CS and bounced around departments I finally was passed...

Resolved! Changing date of Tariff

Hello. I’m Trying to move my tariffs effective date sooner as I’ve run out of the tariff and need to purchase another one, but it’s saying it will only be effective in two weeks from now, as that’s the date it usually gets renewed. Can this date be c...

Resolved! Transfer credit balance?

Just wondering if it's possible to transfer a credit balance from one O2 payg sim to another ? Has anybody done this please ?Ta,Del.

Resolved! Hi there

I topped up £20 as I wanted the £20 big value bundle but it’s rolled on to the £15 bundle. Can you change this for me please?

Resolved! Activate sim

My new sim has not activated and added my credit?

Resolved! Pay as you go taking my money??

Basically I was on 30 quid a month and I changed that over to 20 quid a month. I got the text and email through saying it had changed over but I looked on my account on here and it was still 30 quid so I put 30 quid on. I woke up this morning and not...

Resolved! Bundle not loaded

My £10 bundle has not loaded

O2

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