Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Missing Number

I have an old sime and it has stopped working and the nymber has gone from my account. The pnone stills sees a strong reception?

Motti66 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Reactivating a SIM card

Does anybody know how to reactivate a SIM card? I use O2 billing to pay for a subscription and have just run out of credit. I can't top up as I haven't used the phone for a few months (about 6) and MyO2 no longer records the SIM under my account - so...

baldchris by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pay As You Go Confusion

I topped up my Pay As You Go Sim with £15 on 1st April. It gives me 3000 texts and 3000 call minutes. but the £15 balance has run down first. In My O2 the account shows I have 5p left but still have the 3000 texts and 3000 calls. I now can't send any...

Piglet by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Free credit and 5xdata

Got a sim card for the o2 big bundles £10 and should get £10 free when you text 2424 I have done that and says that offer isnt for you and also the 5x data text hasn't worked. I have topped up £10

Payasyoug by Level 1: Joiner
  • 3 replies
  • 0 kudos

Contacting O2 to cancel airtime plan

I spoke to a customer service advisor this morning. The bill is in my husband's name. She asked to speak to him, but he is in early stages of dementia and does not remember his password. She got him all confused and he asked her to speak or me on his...

Sent texts arriving as infomessage and not from my number

When I sent text to contacts it arrives to them as being from 'infomessage' and not from my number and they are unable to reply (sending message fails) I have removed the SIM and restarted phone and they have removed /re added my contact details on t...

YJS by Level 1: Joiner
  • 5 replies
  • 0 kudos

£10 Big bundle sim

Activated new sim with £10. Expecting 15gb but got 3gb. Any ideas please? Tried to text 5XDATA but no responseThanks

Sas by Level 1: Joiner
  • 3 replies
  • 0 kudos