Cooling Off Period

[Sparky1]

Can anyone advise how I go about cancelling a SIM only upgrade within the cooling off period? Thanks

[Cleoriff]

@Sparky1 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[Sparky1]

Hi Cleoriff, thank you for the link. Question has been answered next challenge is to speak to someone as email support has been shut down, no live chat etc. Acknowledge the mitigating circumstances. Thanks again

[Cleoriff · Accepted solution]

@Sparky1 

Yes dire circumstances. You could try at 8am when they open or

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Gazuk21]

Hi I just ordered a new phone that was in stock and I have now received a message saying it isn't in stock. How can I contact o2 to cancel the contract ? I have tryed to call them but cant I have tryed to talk to a guru but cant. Shops are shut . Does anyone know how to contact. Thanks

[MI5]

@Gazuk21 

You can't cancel.

You will need to return it after delivery https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Gazuk21]

Hi @MI5 I received my phone today. I cant find away to contact o2. Does anyone know an address I can send phone back to or what I would have to do to get phone sent back

[MI5]

@Gazuk21 

You'll need to keep trying customer service Guide: How to find help & contact O2 

[jonsie]

Was there not a returns label with the Phone @Gazuk21 

[Gazuk21]

Sorry just seen this. No there was no return lable. I have sent the phone back but no one has called. And they sent me the bill so I'm not sure what's happening. U cant contact anyone.

Thank you for your reply