Solved: Changing Address

AlexBrunel · ‎02-04-2018

I am trying to purchase a new phone on Pay Monthly via O2 online, however I noticed the address stored for me is old and I am trying to change it. I even got a code which gave me access to my details but how to change address was nowhere to be found. Please help

MI5 · ‎02-04-2018

You may need to call 202 and ask customer service to do it for you, but o2 how to help here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2

however I don't think it updates in real time - it still has to be checked by customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-04-2018

You may need to call 202 and ask customer service to do it for you, but o2 how to help here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2

however I don't think it updates in real time - it still has to be checked by customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎09-04-2018

Hi @AlexBrunel how are you getting on? Did you manage to change the address in the end?

O2

Changing Address

Transfer from pay monthly sim-only to PAYG rolling...

CLASSIC PAY AS YOU GO REQUEST

O2 travel

02 Travel

Transferred my number