on 03-01-2020 15:16
I am having a frustrating time trying to cancel my auto top up on my pay as you go account. I initially tried via My O2 and can find no links to do so, the FAQs say that you should be able to do this on My O2 but do not explain how. I have tried calling customer services on 4445 who told me that I have to do this myself on My O2 and they cannot do it for me. I have looked at some of the older posts on O2 community about this issue but the solutions suggested in them and the links people have posted do not seem to work for me. Any help with solving this issue would be greatly appreciated.
Solved! Go to Solution.
on 03-01-2020 15:25
on 06-01-2020 12:09
You shouldn't have any issues if you follow the above advice @ob2598 but if anything comes up let us know.
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