on 30-12-2018 10:41
This is an odd one:
I can phone and message other mobile providers (including landlines)
But if I send a message to an o2 phone it never arrives (my family are all on o2),
also if I phone another o2 number it rings once and goes straight to voicemail (they never recieve anything)
I have no problem recieving calls from o2 numbers
As mentioned can phone landlines without a problem and other mobile phone on different networks.
Any suggestions on what todo welcome
on 30-12-2018 10:50
It is an odd one. Certainly all those people on O2 wouldn't have blocked you, so I think you need a new sim
Pop in to any O2 store and they will give you a new one and swap everything over for you
Best of luck and welcome to the forum
30-12-2018 11:03 - edited 30-12-2018 11:03
Have you recently ported your number into O2 ?
you may have a problem with your account that tech services need to resolve.
I’d call 4445 and ask customer service to escalate to 2nd line support.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 04-01-2019 14:52
Happy New Year! How are you getting on with this @Chris71, have you made progress or need more help?
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