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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

classic pay as you go submit form broken

Hi. Anyone else having trouble wth the Classic PAYG order form here:

 

  https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/delivery?planId=0aba639e-c1f5-416f-a988-07e6110c1d...

 

Using the above on a Chrome browser, I enter all details correctly, tick the agree to terms and conditions box and then click the "Send Me My SIM" button and it takes me to this "Something Went Wrong" Error 404 page:

 

  https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/order/submit

 

I have tried lots of times over a few days. Went into a shop to get one instead and was told that I had to do it online. So I used one of the shop terminals and showed them the above and they went "oh", and told me to order by phone, which I have now just done.

 

I am guessing, if its not just me, that someone has screwed up something on the web site ...

 

Tim

Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: classic pay as you go submit form broken

It's working for me @timc

However I am using Firefox on my laptop....

Change of browser needed?

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: classic pay as you go submit form broken

Yes, I've been getting this for ages, I try again every week or so. Using Firefox Portable on Windows 10 but I've tried Edge, Chrome and IE as well.

 

After filling in the form and submitting it, I get taken to

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/order/submit

which displays an error message:

Something went wrong
Looks like you're lost

 



 

 

Posts: 63,721
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: classic pay as you go submit form broken

An order has just gone through using Firefox on Windows 10 with no issue and got the confirmation email straightaway. I suggest clearing cache and cookies if you still have problems.

 

Capture.JPG

Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: classic pay as you go submit form broken

Well I don't think clearing my own cache/cookies will make the slightest difference given it also didn't work on the terminal in the O2 store when I tried there demonstrating the problem to the staff, but I guess it might be a browser dependent problem - can't remember what they were using on the store terminal ... :-)

Level 62: Glorious
Posts: 11,547
Registered: ‎31-03-2010

Re: classic pay as you go submit form broken

For the link to not even work in an O2 store is a damning indictment of O2's IT department.

I DO NOT WORK FOR O2

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Community Manager
Posts: 4,880
Registered: ‎23-07-2014

Re: classic pay as you go submit form broken

Hi @timc, sorry to hear about your trouble with this! Glad to hear you managed to order through the phone in the end. @leilabd, sorry to hear that you're also experiencing this - have you tried to order on the phone as well in the meantime?

 

We'll make sure to pass on your feedback about the issues you described! thumbsup

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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: classic pay as you go submit form broken

Thanks @Marjo, yes I ordered one by phone today. Do pass on the details of the problem though, you may be losing a lot of business.

Community Manager
Posts: 4,880
Registered: ‎23-07-2014

Re: classic pay as you go submit form broken


@leilabd wrote:

Thanks @Marjo, yes I ordered one by phone today. Do pass on the details of the problem though, you may be losing a lot of business.


Good to hear you managed to do the order too @leilabd. Thanks for letting us know and thanks also for the details you provided earlier regarding the website issue. thumbsup

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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