View my bill not working properly (again)

[rs10101]

When I try and download a copy of my latest bill, I get the error "DASH_ERR04: The account number in the target address is invalid."

Seems like something is very broken with MyO2 at the moment as it also offers me a free upgrade, but when I click on the link it says "You have no numbers or accounts to upgrade. Visit our Shop"

I need the VAT version of my bill to be able to submit my expenses claim  - any alternatives to tying up their phone queues to get this sorted?

[jonsie]

Try using the Edge browser. Failing that you need to call customer service

Guide: Coronavirus Community Help and Support 

[rs10101]

Hmm. That worked for the bill, yet even using an incognito Chrome window didn't. 

The upgrade link is still broken though, in either browser.

Tried calling customer services - it warns about only dealing with certain enquiries, put me in a queue for 10 minutes, then routed me to an o2 voicemail.

[jonsie]

You need to keep trying any of the numbers here @rs10101 

Guide: Coronavirus Community Help and Support 

[rs10101]

I'll leave the upgrade for now - not desperate for it, just wondered what they were offering me.

Hopefully the site will continue to work in Edge when I've upgraded to the latest version based around Chromium...

[jonsie]

Good luck @rs10101 

[gmarkj]

Have just tried edge.
First time didn't work. Clicked log out on the error page.
Logged in again. Worked fine.

[rs10101]

Another month, another round of logging in, logging out, clearing cache and still can't get my bill. Just get "DASH_ERR04: The account number in the target address is invalid."

[gmarkj]

What browser are you using?
On Edge, I have just done the following:
Navigate to o2.co.uk.
Click on My o2 in top right, and sign in.
Click on view bills.
Click on download and print bills (this opens a second page).
Page loads with Dash_04 error.
Close first page, then log out on page with error.
Click on My o2 and log in again.
Scroll down to view bill, then click on download bill link (opens second page again).
This time the second page loads correctly with all the normal details.

[rs10101]

Doesn't work for me and still now callback from o2 about this.