CVV not being sent

[Shadow362]

I'm trying to top up my credit but keep getting a message saying the transaction couldn't be completed and to try again or contact my bank. I tried several times with the same result so contacted my bank. Apparently the reason for the payment being declined was because the CVV number hadn't been sent. I tried to contact O2 support but couldn't get through to an actual person and the virtual assistant is useless.

[Bambino]

@Shadow362 Pay & Go customer support is 4445.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You could try the Payment Management Team on 0800 902 0217 but I don't know if they deal with Pay & Go.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@Shadow362 

Top up guide here Guide How to Top Up (PAYG) 

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