Bought a pay as you go sim card

[Tracy5]

Bought my daughter a pay as you go SIM card but it seems to be charging her every time she send a txt and call it’s meant to be unlimited calls and texts why is this.

[madasaf1sh · Accepted solution]

@Tracy5

You have to specifically request a Big Bundle Sim Card as it looks like your daughters sim card is on Classic PAYG.

You can change it by texting the code on this page:
https://www.o2.co.uk/help/pay-as-you-go/big-bundles or sign into my o2

[Cleoriff]

Where did you buy the card from @Tracy5 ?

O2 no longer use Classic PAYG . Places like Tesco or giffgaff sell them though.

[Tracy5]

Bought it in Asda last night topped up £10 meant to have unlimited text and calls and 3gb

[Cleoriff]

Then its a Classic tariff @Tracy5 

You need to be on a Big Bundle https://www.o2.co.uk/help/pay-as-you-go/big-bundles

You can switch by texting 21300  and choosing which Bundle you want. 

If any problems ring O2 on 0800 587 4005

[MI5]

---

@Tracy5 wrote:
Bought it in Asda last night topped up £10 meant to have unlimited text and calls and 3gb

---

That is the £10 Big Bundle.

How much did you top up?

If only £10 it is exchanged for allowances so your credit will be £0.00

https://www.o2.co.uk/help/pay-as-you-go/big-bundles