Big Bundle Message

[DL]

So I bout a pay as you go mobile with an O2 sim as it matched my work phoneline now whilst I can receive calls I cannot make outgoing ones all I get is a "Big Bundle" call message and then it cutst me off.  The phone is effectively useless.  I have called customer services who say there is nothing that can be done due to network activity.

Is there a way that the big bundle can be removed.  I just need a mobile to be able to work from home.

D

[MI5]

@DL 

To renew your bundle you just have to top up.

You can manage your account in your MyO2 http://www.o2.co.uk/myo2 

How to top up here Guide How to Top Up (PAYG) 

[Marjo]

Hi there @DL , as it's been a few days since you posted about the Big Bundle, I just wanted to check if the suggestion above helped with the issue? Let us know if you need any additional advice at any point.