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Being overcharged

Sarah22
Level 1: Joiner
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Hi I believe I am being way overshares on my mobile plane. I am currently using it in Europe pay as you go and it has spent over 15 euros in just two days. I don’t know how this is possible as I have restricted my data usage and only made one very quick expensive call. Some assistance on this would be much appreciated thankyou.
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MI5
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@Sarah22 

All calls to any EU country are included in your allowances along with any data use. 

You will however, be charged for calling outside of the EU. 

https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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Anonymous
Not applicable

Where are you & how long was the call 

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MI5
Level 94: Supreme
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@Sarah22 

All calls to any EU country are included in your allowances along with any data use. 

You will however, be charged for calling outside of the EU. 

https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Sarah22

Although you have posted in the Pay Monthly section, you say you are PAYG?...

Relevant info here https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-quot-PAY-AS-YOU-G...

Veritas Numquam Perit

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MI5
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My comments apply to both.
The only real difference is the amount of data you can use which doesn’t apply as the OP has turned it off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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No matter... although the op said they have restricted data usage, not actually turned it off.

I was simply offering the PAYG option which I thought was appropriate under the circumstances.

Veritas Numquam Perit

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EmilieT
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Hi @Sarah22, and welcome to the forum Wave There's a lot of good information and suggestions above, it'd be great if you could take a look and let us know whether they helped you understand your charges better or if you'd like more advice!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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