Balance refund

[Halo3590]

I want my balance back to my credit card.I accidentally loaded for my plan.I request you to refund my balance to the card.

[Cleoriff · Accepted solution]

@Halo3590 

This isn't O2, it's a community made up of members like yourself.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[gmarkj]

Hey @Halo3590 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[MI5]

@Halo3590 

Unfortunately, no networks refund money added to any PAYG accounts, sorry.