Solved: Re: Are all phones locked to 02

Twist66 · ‎16-11-2018

Hi - not currently with 02 . About to purchase Sony Experia L1. On live chat I was advised this phone is unlocked, but if it isn’t 02 will give me free code !

So is it locked to 02 or not ?

MI5 · ‎16-11-2018

@Twist66

All new phones sold by O2 are unlocked.

Any older phones can be unlocked for free

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-11-2018

@Twist66

All new phones sold by O2 are unlocked.

Any older phones can be unlocked for free

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Twist66 · ‎16-11-2018

Great , thank you for such a quick response. Will now go ahead with purchase.

MI5 · ‎16-11-2018

Welcome aboard

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-11-2018

It should certainly be unlocked but I'm just guessing that there may be a crossover period?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

dgilbert2 · ‎18-11-2018

Its good that the practice of locking phones is now disappearing

It must have caused more trouble than it was worth and is so much easier for us users.

Anonymous · ‎18-11-2018

People still need to realise that a phone that utilises the O2 network may not have been bought direct from O2 & therefore may be locked!

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