App not showing account

[Eldritchiain]

Hi there.

I just transferred my old phone number to a new pay as you go SIM, but now the O2 app is not working properly.

It is saying "something went wrong" instead of showing my account details.

Can you help me please?

Thanks.

[MI5]

@Eldritchiain 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

[Eldritchiain]

Thanks.

I'll give that a go.