Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I'm trying to register my new o2 sim for my tablet and obtain the prepaid £10.

I've spent two days trying to register my new o2 sim and obtain the prepaid £10 for my tablet. I haven't found anywhere using their instructions to obtain the top up. I've registered several times but keep being told details don't match. Before I chu...

Roaming isn't working

I'm traveling to Ireland from the UK at the moment and my mobile plan isn't working anymore. For the first few days everything was working fine, texts, data, the lot. Everything is now not working, and when I go to call customer service (4444) my pho...

Fraud team investigation

How long should it take for fraud investigations to complete, I've been waiting over 4 months and still had no feedback

Resolved! O2 rewards

O2 told me I had some rewards to claim or save. But I went to save it and there is nothing there to save. Where is it? And how do I get it? Thanks

Resolved! Data

I have a leaflet with my new sim card that says I will get 20gb rather than 8gb when I top up! It also says if I text FREE10 to 21500 I will also receive £10 free credit! I have topped up £20 and didn’t get 20gb or the free credit!

Resolved! Top-Up

I bought a top-up on 11/01/2024 and on 15/01/2024 I have been asked to top-up my phone again

Pay as you go SIM Extra data Bundle

Just got a new Pay as you go SIM. Paid £10 in shop for the 20GB data Bundle. Was told to text 2424 with the message More to activate the offer but the problem is I have no credit left to activate it because this number charges the sender, and the £10...

Resolved! Inactivity criteria for sim disconnection

Could I just summarise what is required to stop a SIM being disconnected, as I've seen a few different versions over the years. 1. My understanding from the current terms and conditions is that a chargeable event needs to occur every 6 months. This m...

Payment

I currently have the £20 rolling plan with yous on pay as you go. The moneys came out my bank on the 15th of January 2024 and it’s still showing I don’t have any calls or minutes and is taking money off the credit I have in my phone already

Miss

A payment was automatically taken from my account 11.01.24 and has been taken from my bank but not on my O2 account, I have now made to payment again to allow me to use my phone. Can this please be looked into. Thanks Melissa

O2

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